Privacy Policy

This Privacy Policy explains how Quilli ("we", "us" or "our") collects, uses and protects your personal information when you use our website and content-writing services.

We respect your privacy and handle your data with care. This policy is written in plain language because we believe legal information should be clear, not confusing.

Who we are

Quilli is a content-writing and copywriting service providing written content for businesses and other clients.

• Legal name - TBC
• Contact - [email protected]

What information we collect

We only collect information we actually need to run our services and communicate with you.

Contact and enquiry information

• Your name and email address
• Company or organisation name, where you provide it
• Contact details and information submitted through enquiry forms
• Project briefs and correspondence

Job application information

• Applicant name and contact details
• Employment history, skills and experience
• CVs, portfolios or other supporting documents, if you choose to submit them
• Any additional information you voluntarily supply

Client and project information

• Project requirements, briefs and reference materials
• Drafts, documents and other content you supply
• Feedback, revisions and approval correspondence

Payment and transaction information

• Invoice details, payment status and transaction records, where applicable
• Billing information required to administer client payments

Technical and usage information

• IP address, device and browser information
• Website usage data and cookies

How we use your information

We use your information to:

• Respond to enquiries and provide quotes
• Deliver content-writing services and manage projects
• Process payments and maintain invoicing records
• Communicate with clients about their projects
• Review job applications and manage recruitment
• Improve our website and services
• Comply with legal and regulatory obligations

We do not use your data for purposes beyond what's necessary to run our business and serve our clients, unless you've given specific consent.

Who we share your information with

We work with trusted third-party providers to deliver our services. Your information may be shared with:

Website hosting and infrastructure providers
To operate and maintain the website.

Email and communications providers
To receive enquiries and communicate with clients or applicants.

Payment providers
To process payments, if online payment facilities are offered.

Cloud storage and document-sharing providers
To store or deliver project files, where used.

Analytics providers
To measure website usage and performance, if analytics tools are installed.

AI writing providers
If external AI tools are used to assist with content production. Client confidential information is not submitted to external AI tools without appropriate safeguards.

Professional advisers and authorities
Where disclosure is necessary to comply with legal obligations or handle legal claims.

We do not sell your personal data to anyone.

Cookies and similar technologies

We use cookies and similar technologies to make our website work properly and understand how people use it.

Essential cookies
Required for core website functionality and security.

Preference cookies
Used to remember user settings, where enabled.

Analytics cookies
Used to understand website visits and performance, if analytics tools are installed.

Advertising cookies
Used for advertising measurement or targeting, if applicable.

You can control cookies through your browser settings. Blocking certain cookies may affect how the website functions.

[ADD: If a separate Cookie Policy exists, include a link here.]

How long we keep your information

We keep personal data only for as long as necessary for the purpose for which it was collected, subject to applicable legal and business requirements.

Typical retention periods include

• Client contact details and project records - [ADD: retention period]
• Drafts, completed content and supporting documents - [ADD: retention period]
• Invoices and payment records - [ADD: retention period]
• Job applications and recruitment correspondence - [ADD: retention period]
• Customer support communications - [ADD: retention period]
• Website analytics and security logs - [ADD: retention period]

If you request deletion of your data, we will process your request subject to any legal obligations or legitimate business needs that require us to retain certain records.

Your rights

You have the following rights regarding your personal data:

Access
Request a copy of the personal data we hold about you.

Rectification
Request correction of inaccurate or incomplete information.

Erasure
Request deletion where the legal conditions are met.

Restriction
Request that certain processing is restricted in qualifying circumstances.

Objection
Object to certain types of processing where the law provides this right.

Data portability
Request eligible data in a commonly used, machine-readable format where applicable.

Withdraw consent
Withdraw consent where processing relies on consent.

Marketing opt-out
Unsubscribe from promotional communications at any time.

Complaint
Complain to the relevant data protection supervisory authority if you believe your rights have been violated.

These rights are subject to applicable legal conditions and exceptions. To exercise any of these rights, contact us using the details below.

How to contact us about your data

If you have questions about this Privacy Policy, want to exercise any of your rights, or need to discuss how we handle your information, contact us at:

• Email - [email protected]

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection law.

Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page.

Governing law

This Privacy Policy is governed by the laws of [ADD: governing jurisdiction]. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of [ADD: jurisdiction].