Terms & Conditions

Services

Quilli provides content-writing and copywriting services for businesses and organisations. This includes creative writing, advertising copy, social media content and corporate content. The specific scope of each project is agreed with you before work begins.

We reserve the right to decline or discontinue any project if we believe the requested content may breach legal obligations, platform rules or our professional standards.

How to Use the Site

This website is for informational and commercial purposes related to Quilli's content-writing services. You may browse the site, view our work and submit enquiries or project briefs. You must not:

• Use the site in any way that breaches applicable law or regulation
• Attempt to gain unauthorised access to any part of the site, server or database
• Introduce viruses, malware or other harmful material
• Scrape, copy or republish content from the site without permission

We reserve the right to suspend or restrict access to the site at any time, with or without notice.

How to Place an Order

To place an order, you must first create an account. Once your account has been verified, sign in and navigate to the content service you require. Choose the format that best fits your project: creative writing, advertising, social media or corporate content.

Select your preferred word count, quality level, turnaround time, number of images and quantity. The price will update as you make your selections, allowing you to review the cost before continuing.

Add the subject of your project, any relevant references and supporting documents. Use the detailed brief form when you need to provide more information about the intended voice, audience or other requirements. Review the details of your order before submitting it.

Payments

All fees must be paid in advance of work commencing. We accept payment by debit and credit. Prices are stated in the currency selected.

You will see QUILLI as your billing descriptor on your bank statement.

Delivery

Completed content will be delivered electronically by email or through an agreed digital file-sharing method. Delivery timelines are agreed on a project-by-project basis and confirmed in your proposal.

We will supply one draft for your review. You may request revisions within the agreed scope of work. The number of revision rounds included in the price will be stated in your proposal. Additional revisions beyond the agreed limit may be subject to an additional fee.

Final content will be delivered once you have approved the work or once the agreed revision rounds are complete. If you do not respond to a draft within [ADD: number of days], we may treat the work as approved and deliver the final version.

Refunds and Cancellations

You may cancel your project at any time before work begins by notifying us in writing. If you cancel before any work has been completed, you will receive a full refund.

Once work has started, refunds will only be provided in exceptional circumstances at our discretion. If you cancel after a draft has been supplied, payment is non-refundable as work has been completed.

If we are unable to complete your project due to circumstances within our control, you will receive a full refund of any fees paid.

If you are a consumer and you cancel within 14 days of placing your order, standard consumer rights apply. However, if you have requested that work begins immediately and we have completed the service within that period, you may not be entitled to a refund.

Intellectual Property Rights

Your content brief and materials

You retain ownership of any materials, branding assets or information you provide to us. By submitting a brief, you grant us a non-exclusive licence to use those materials solely for the purpose of completing your project.

You confirm that any material you provide does not infringe third-party intellectual property rights and that you have the necessary permissions to share it with us.

Content we create for you

Once you have paid in full and approved the final content, you own the completed work. We assign all intellectual property rights in the final deliverable to you, and you may use, edit, publish and distribute it as you wish.

We retain the right to use anonymised or non-confidential examples of completed work in our portfolio, case studies or promotional materials unless you request otherwise in writing.

Third-party materials

If your content includes references to third-party trademarks, copyrighted material, images or other intellectual property, you are responsible for obtaining any necessary permissions or licences. We are not liable for any infringement claims arising from third-party content included at your request.

Warranties and Disclaimers

We will provide content-writing services with reasonable care and skill. However, we do not guarantee specific commercial outcomes, rankings, engagement levels or other results from the use of our content. The effectiveness of content depends on many factors outside our control.

We do not warrant that content will be error-free or suitable for every possible use. You are responsible for reviewing and approving all content before publication.

To the fullest extent permitted by law, we exclude all implied warranties and conditions, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, our total liability to you for any loss or damage arising from or in connection with our services, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by you for the specific project giving rise to the claim.

We are not liable for any indirect, consequential, special or punitive losses or damages, including but not limited to loss of profits, revenue, reputation, business opportunity or data, even if we have been advised of the possibility of such loss.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify and hold Quilli harmless from any claims, losses, damages, liabilities or expenses (including legal fees) arising from:

• Your breach of these terms
• Your use of content we have supplied
• Any third-party claim that material you provided to us infringes their intellectual property or other rights
• Any defamatory, misleading or unlawful statements included in content at your specific request or instruction

This indemnity survives termination of our agreement.

Account Usage

If you create an account on this site, you are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate your account if we believe it has been used in breach of these terms.

Confidentiality and Data Protection

We will handle all client information, project briefs and commercially sensitive material in confidence. We will not share your information with third parties except where necessary to deliver the service (for example, subcontractors working under confidentiality obligations) or where required by law.

Personal data you provide will be processed in accordance with our Privacy Policy. By using our services, you consent to such processing.

If we use AI tools or third-party software to assist with content creation, we will not submit confidential client information to external platforms without appropriate safeguards or your prior consent.

Compliance and Platform Rules

Content we produce is intended to comply with applicable advertising standards and platform guidelines. However, you are responsible for ensuring that all published content meets the specific requirements of the platform or medium where it will be used.

If you request content that breaches platform rules, advertising law or other legal requirements, we reserve the right to decline the project or request amendments to the brief.

Governing Law and Jurisdiction

These terms are governed by the laws of [ADD: jurisdiction]. Any disputes arising from or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of [ADD: jurisdiction].

Before pursuing formal legal action, we encourage you to contact us to discuss the issue and attempt to resolve it in good faith.

Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with the date of the most recent revision. Continued use of our services after changes are published constitutes acceptance of the updated terms.

If a material change affects an ongoing project, we will notify you directly.

Contact Us

If you have any questions about these terms, please contact us.